Top 10 Call Centre Software & Telephony Providers in Brisbane

Upgrading legacy technology is a critical operational hurdle for growing enterprises, particularly when dealing with the high volume of customer interactions typical in today's corporate landscape. As organizations in Brisbane transition toward decentralized workforces and scale their operations, outdated Private Branch Exchange (PBX) hardware and disjointed communication silos inevitably lead to dropped calls, extended wait times, and frustrated client bases. To maintain a competitive edge, operational managers and IT directors require sophisticated telephony architectures that unify voice, chat, and email into a single, highly analytical framework.

This transition demands robust Contact Centre as a Service (CCaaS) and Voice over Internet Protocol (VoIP) platforms capable of integrating natively with existing Customer Relationship Management (CRM) tools. Whether modernizing communications for a new office fitout or deploying omnichannel routing to support rapid growth, selecting a specialized local provider ensures that Brisbane businesses benefit from low-latency connectivity, proactive on-site support, and tailored system architecture. The following guide examines the premier telephony and call centre software engineers operating across Queensland.

Quick Comparison Table

1. Com2 Communications

Com2 Communications is an established telecommunications engineering firm operating out of Milton, Queensland, specializing in transitioning legacy business infrastructure into highly resilient, internet-based communication systems. Their comprehensive portfolio of services includes the deployment of CloudPhone hosted PBX, sophisticated 3CX enterprise implementations, and advanced omnichannel contact centre software powered by the Cytrack and Xima suites. By supplying certified engineering expertise for Microsoft Teams Direct Routing, the company transforms standard collaboration tools into fully functional contact centre environments that feature intelligent call routing, real-time wallboards, and complex interactive voice response (IVR) capabilities.

Com2 Communications is included as the featured provider because organizations planning major technology upgrades, office relocations, or contact centre expansions often also require reliable omnichannel setups, Teams voice integration, and highly granular call routing analytics. Their solutions are perfectly suited for growing corporate teams and IT directors who need to eradicate data silos by utilizing Xima’s "Cradle to Grave" analytics, a feature that meticulously captures every touchpoint from the initial ring to final resolution to help optimize workforce deployment. With dedicated local engineers capable of configuring skills-based routing that seamlessly pairs customer inquiries with the most qualified agent, this provider effectively reduces transfer rates and elevates overall operational efficiency.

Main services: Xima CCaaS, Cytrack Contact Centre, Microsoft Teams PBX, VoIP Phone Systems

Website: https://com2.com.au/

Pricing: Not publicly listed.

Best for: Corporate enterprises requiring advanced Xima analytics, MS Teams integration, and complex omnichannel call routing.

Why consider them: They deliver highly engineered, data-driven contact centre solutions supported by dedicated local telecommunications engineers.

2. Databox Solutions

Databox Solutions operates as a comprehensive Managed IT and telecommunications provider headquartered in Loganholme, Queensland, delivering multi-channel communication frameworks that replace outdated PBX installations. Their core service offerings encompass VoIP softphone solutions, Microsoft Teams Calling, SIP trunking, and highly scalable cloud PBX environments designed to unify voice, email, chat, and SMS interactions. Operating as a fully certified Microsoft Solutions Partner, their Brisbane-based helpdesk manages end-to-end communication deployments alongside proactive network troubleshooting and office IT relocations.

This provider is highly suitable for mid-sized Brisbane organizations and operations managers who prefer to consolidate their IT support and telecommunications procurement under a single, localized vendor. Databox Solutions is worth considering because their contact centre architecture is engineered for immediate interoperability with major CRM platforms such as Salesforce, HubSpot, and Zendesk, which drastically reduces agent handle times by populating customer profiles instantly upon connection. Their VoIP softphone models facilitate complete workforce mobility, ensuring seamless communication across decentralized teams without the need for expensive physical hardware on every desk.

Main services: Cloud Phone Systems, Microsoft Teams Calling, VoIP Softphones, IT Relocation Services

Website: https://databoxsolutions.com.au/

Pricing: Not publicly listed.

Best for: Mid-sized businesses seeking to bundle flat-rate VoIP telecommunications with proactive managed IT support.

Why consider them: They deliver fully integrated communication platforms that natively synchronize with major industry CRM systems.

3. Tech Engine Australia

Tech Engine Australia functions as a prominent Managed Service Provider (MSP) and telecommunications consultancy located in the Brisbane Club Tower on Adelaide Street, delivering highly scalable cloud telephony systems. The firm architects advanced unified communications primarily through a strategic deployment partnership with RingCentral, configuring extensive inbound, outbound, and true omnichannel contact centres. Their overarching technological portfolio extends beyond basic voice provision to include artificial intelligence consulting, business automation, and comprehensive data cabling to ensure physical network integrity.

Data-driven corporate environments that require robust omnichannel customer routing and advanced analytical reporting are the ideal candidates for this provider's ecosystem. Tech Engine Australia is worth considering due to their implementation of RingCentral Pulse, which empowers organizations to deploy intelligent bots that autonomously monitor key performance indicators and service level agreements within the contact centre. This API-driven flexibility allows agents to transition fluidly between a web chat, a social media inquiry, and a traditional voice call while retaining the entire historical thread, dramatically elevating the customer experience.

Main services: RingCentral Contact Centre, Cloud Telephony, AI Consulting, Business Automation

Website: https://techengine.au/

Pricing: Not publicly listed.

Best for: Data-driven enterprises requiring advanced RingCentral omnichannel routing and automated KPI monitoring.

Why consider them: They leverage tier-one global software to provide seamless, unified transitions between voice, social media, and live chat interactions.

4. AllData Pty Ltd

AllData Pty Ltd operates from North Lakes in the northern corridor of Brisbane, functioning as a specialized provider of cloud phone systems and business connectivity since 2013. The company designs hosted PBX frameworks that utilize Voice over IP (VoIP) to route and manage calls securely off-site, effectively negating the need for expensive, localized private branch exchange hardware. Working closely with major infrastructure partners like NBN Co, their customized services include SIP trunking, 1300/1800 virtual numbers, voicemail-to-email transcription, and real-time call analytics.

Organizations ranging from Fortitude Valley startups to established central business district enterprises find immense value in this provider's highly scalable, hardware-free architecture. AllData is highly recommended for businesses prioritizing operational resilience, as their cloud-hosted telephony insulates the client’s communication capabilities from localized power failures or physical site damage by dynamically rerouting calls to mobile devices or alternative branch locations. Their rigorous, step-by-step implementation methodology ensures zero downtime during system cutovers, providing growing businesses with an agile communication backbone.

Main services: Hosted Cloud PBX, SIP Trunking, Virtual Mobile Numbers, Managed IT Services

Website: https://www.alldata.com.au/

Pricing: Not publicly listed (Zero setup costs referenced).

Best for: Organizations seeking hardware-free, highly scalable cloud PBX solutions with strong disaster recovery capabilities.

Why consider them: They offer a structured, four-stage implementation process ensuring zero downtime during complex system cutovers.

5. Smile IT / SmileTel

Smile IT, alongside its dedicated telecommunications division SmileTel, operates from Tingalpa in Brisbane, providing enterprise-grade business telecoms and managed IT services. The firm delivers next-generation cloud voice plans that are rigorously supported by high-speed, business-grade fibre connections, ensuring that communication and collaboration applications function without latency or packet loss. Beyond network provision, they standardize their hardware deployments on premium Yealink VoIP handsets, bringing clarity, cost-performance efficiency, and broad SIP interoperability to the physical desktop.

The SmileTel suite is optimally designed for businesses that require high-fidelity physical endpoints paired with reliable, documented Service Level Agreements (SLAs). Operations managers evaluating physical infrastructure upgrades should consider this provider because they conduct thorough assessments of an organization's raw bandwidth accessibility before provisioning the voice network, ensuring the underlying internet connection can physically support the telephony demands. Furthermore, their ISO 27001 certification underscores a rigorous adherence to global information security standards, which is critical for firms handling sensitive customer data over VoIP networks.

Main services: Business Cloud Voice Plans, Yealink Handset Deployment, Business Grade Internet, IT Managed Services

Website: https://www.smiletel.com.au/

Pricing: Not publicly listed.

Best for: Organizations that require highly secure, ISO 27001 certified voice solutions backed by dedicated fibre internet.

Why consider them: They supply rigorous Service Level Agreements and standardize on premium Yealink hardware to guarantee reliable endpoint communication.

6. Comtel

Comtel is a highly established telecommunications engineering firm located in Salisbury, Queensland, boasting decades of experience in designing complex communication ecosystems and physical infrastructure. Their contact centre services are anchored by intelligent OpenScape Contact Centre software, which provides profound oversight into both inbound and outbound customer interactions. Beyond software application deployment, Comtel’s engineering capabilities encompass the physical construction of structural data networks, wide-area microwave systems, two-way radio networks, and the rigging of physical telecommunications towers.

This provider is uniquely qualified for industrial, agricultural, or highly decentralized corporate entities that require absolute infrastructure control across remote or complex environments. Comtel is a strategic asset for operations managers because they can engineer point-to-point microwave backhauls that provide secure data transmission across vast distances where standard terrestrial fibre is economically prohibitive, ensuring continuous uptime for the contact centre. By maintaining total control over both the hardware transmission layer and the advanced OpenScape routing software, they guarantee unparalleled communication stability.

Main services: OpenScape Contact Centres, Microwave Wireless Links, Data Network Design, Two-Way Radio Systems

Website: https://comtel.com.au/

Pricing: Not publicly listed.

Best for: Industrial or highly decentralized operations requiring robust routing software paired with specialized physical microwave connectivity.

Why consider them: They control both the software application layer and the physical transmission infrastructure to ensure absolute uptime.

7. Voitec

Voitec, maintaining a strong operational footprint in Brisbane, specializes in bridging the gap between legacy voice communications and modern artificial intelligence capabilities across the Asia Pacific region. The firm functions as a trusted provider of Cloud Contact Centres on Demand, specialized Voice AI solutions, and intelligent attendant consoles designed to optimize high-volume communication workflows. By embedding intelligence directly into corporate switchboards, their software transforms traditional customer interactions into highly automated, rapidly resolved experiences.

High-volume enterprise environments, such as large medical facilities and massive corporate distributors, are the ideal candidates for Voitec’s specialized customer experience technologies. IT directors should consider Voitec because their integration of Conversational AI fundamentally alters call routing; rather than navigating rigid menus, callers simply state their issue using natural language, allowing the AI to instantly parse the request, access CRM data, and route the call dynamically. This automation drastically reduces cognitive load on human operators and efficiently deflects tier-one inquiries.

Main services: Voice AI Integration, Intelligent Attendant Consoles, Cloud Contact Centres on Demand, Conversational AI

Website: https://www.voitec.com.au/

Pricing:Not publicly listed.
Best for: High-volume switchboards and enterprises seeking to automate call routing through advanced Natural Language Processing.

Why consider them: They specialize in overlaying artificial intelligence onto existing voice workflows to rapidly accelerate call distribution.

8. Telrex

Telrex operates as a premier supplier and installer of business phone systems and specialized communication hardware, operating a localized warehouse and technical support center in Loganholme, Brisbane. Functioning as a 100% Australian-owned entity, Telrex provides an expansive inventory of both new and refurbished PBX systems alongside industry-leading call centre headsets and IP telephony endpoints. Their comprehensive brand catalog includes global acoustic and hardware leaders such as Avaya, Panasonic, NEC, Yealink, Jabra, Poly, and EPOS.

Organizations establishing physical call centre floors or retrofitting existing offices will find Telrex’s localized supply chain invaluable. Business owners should consider this provider because their massive local stock circumvents the logistical delays that plague international hardware procurement, enabling the rapid deployment of critical, noise-canceling acoustic equipment. Furthermore, their ACMA-licensed technicians manage the entire deployment lifecycle—from auditing existing telephone bills to eliminate hidden fees to facilitating the seamless cutover of business numbers to modern VoIP architecture.

Main services: PBX Phone Systems, Call Centre Headsets, VoIP Terminals, System Installation

Website: https://www.telrex.com.au/

Pricing: Not publicly listed.

Best for: Call centres requiring rapid procurement of physical headsets and robust, locally warehoused PBX hardware.

Why consider them: They maintain a localized Brisbane inventory of elite hardware brands, ensuring incredibly fast turnaround times for physical deployments.

9. Vanguardian

Vanguardian operates as a comprehensive Managed IT and telecommunications consultancy in Brisbane, focusing heavily on replacing outdated Public Switched Telephone Network (PSTN) infrastructure with highly secure, internet-based VoIP solutions. Their overarching philosophy relies on predictive, flat-rate billing models and proactive IT support, ensuring that clients can leverage enterprise-level communication capabilities without the burden of unpredictable maintenance or hidden networking costs.

Small to medium-sized enterprises in the Brisbane area that lack internal IT departments are the prime beneficiaries of Vanguardian’s business model. Operations managers should consider this provider because they eradicate traditional "vendor ping-pong" by assuming full responsibility for both the local area network hardware and the external cloud telephony deployment simultaneously. This unified approach allows their proactive monitoring software to detect localized bandwidth congestion or hardware faults before the end-user perceives any degradation in VoIP call quality.

Main services: VoIP Cloud Telephony, PSTN Replacement, Managed IT Services, IT Security

Website: https://vanguardian.com.au/

Pricing: Not publicly listed.

Best for: Small to mid-sized businesses looking to outsource both their VoIP management and general IT support to a single entity.

Why consider them: They eliminate vendor disputes by proactively managing both the internal computer network and the cloud telephony system.

10. Over the Wire

Over the Wire is a highly formidable enterprise telecommunications provider maintaining its operational headquarters on Creek Street in the Brisbane CBD. The organization delivers premium carrier-grade fibre, hosted PBX capabilities, and contact centre solutions built entirely atop its proprietary, sovereign infrastructure. Rather than merely reselling access to public clouds, Over the Wire operates three high-tier data centres within Brisbane—including major facilities in Fortitude Valley and Spring Hill—offering highly secure private cloud hosting and complex hybrid cloud architectures.

This provider's immense infrastructure scale makes them uniquely suited for massive corporate entities, government organizations, and financial institutions that demand strict data sovereignty and PCI DSS compliance for their call centre environments. Enterprise IT directors should strongly consider Over the Wire because routing Voice over IP traffic directly through their proprietary data centres allows the firm to exert total Quality of Service (QoS) control over the data packets, guaranteeing that voice traffic is structurally prioritized for perfect audio fidelity even during periods of extreme network congestion.

Main services: Enterprise Contact Centres, Hosted PBX, Premium Fibre, Sovereign Data Centre Hosting

Website: https://overthewire.com.au/

Pricing: Not publicly listed.

Best for: Massive enterprises and financial institutions requiring strict data sovereignty, PCI DSS compliance, and extreme uptime guarantees.

Why consider them: They route voice traffic through their own proprietary Brisbane data centres to ensure absolute control over call quality and security.

Conclusion

The provisioning of call centre software and telephony systems in Brisbane has evolved from a simple hardware procurement exercise into a critical strategic imperative. Modern enterprises require highly interconnected, data-rich environments to sustain operational velocity and customer satisfaction. Whether deploying complex Cytrack analytics, leveraging artificial intelligence for call routing, or securing proprietary data centre hosting, selecting the appropriate local vendor ensures that a business’s communication framework remains resilient and scalable. By partnering with specialized Brisbane providers, organizations can effectively mitigate downtime, integrate legacy CRMs, and future-proof their telecommunications infrastructure.