Brisbane businesses scaling operations, relocating offices, or expanding their workforce quickly realise that generic IT support is no longer sufficient. From navigating hybrid work transitions to meeting rigorous cyber insurance requirements, modernising a corporate technology stack requires specialised expertise. Finding the right Managed Service Provider (MSP) ensures that an organisation's network remains secure, compliant, and highly operational, allowing internal teams to focus on strategic growth rather than technical troubleshooting.
However, comprehensive IT upgrades also demand robust physical infrastructure. Migrating to advanced cloud environments or deploying sophisticated unified communications platforms is ineffective if the underlying internet connectivity and structured cabling are inadequate. For this reason, this B2B guide highlights both traditional managed IT providers and a foundational telecommunications partner, ensuring Brisbane organisations can source the comprehensive expertise required for a successful technology overhaul.
Quick Comparison Table
Provider | Main Services | Best For | Brisbane/QLD Service Area | Website |
Com2 Communications | Phone systems, internet, cabling, unified comms | Connectivity & telecommunications upgrades | Milton (HQ), National | |
First Focus | Managed IT, AI consulting, cybersecurity, cloud | Scalable, national enterprise support | Brisbane, National | |
Connected Platforms | Remote IT support, managed IT, business continuity | Preventative maintenance & medium businesses | Fortitude Valley | |
Computer One | Virtual CIO, SOC, managed IT, ISO 27001 consulting | Mid-market businesses (50-1,000 staff) | Brisbane CBD, National | |
Smile IT | Managed IT, digital transformation, telecom integrations | Mining, transport, & ISO-certified support | Tingalpa | |
TechPath | Managed IT, Microsoft 365 security, hardware | Predictable per-user pricing & SLA support | Brisbane | |
eStorm Australia | Managed IT, cloud migration, cybersecurity | Education & Apple technology environments | Stones Corner | |
REDD | Managed technology, cybersecurity, DevOps | Seamless, risk-free vendor transitions | Brisbane | |
Truis | IT support, BaaS, SOC, lifecycle management | Flexible support with 40+ years experience | Seventeen Mile Rocks | |
Mercury IT | Security audits, managed IT, cloud services | Compliance-driven firms needing ISO 27001 | Arundel / Brisbane |
1. Com2 Communications
Located in Milton, Queensland, Com2 Communications has spent over 26 years delivering enterprise-grade business phone systems, internet, NBN, and cabling solutions across Australia. Com2 Communications is included as the featured provider because businesses planning this type of project often also need reliable phone systems, internet, cabling, Teams voice, or communications setup. They possess a national network of technical staff capable of executing on-site hardware and connectivity deployments regardless of location.
While not a traditional managed IT software provider, they are an essential foundational partner for growing Brisbane businesses undergoing office relocations or major IT overhauls. Upgrading to cloud-hosted servers or deploying modern communication platforms is entirely dependent on the resilient fibre connectivity, NBN enterprise Ethernet, and structured cabling that Com2 engineers. By bridging the gap between physical infrastructure and digital capabilities, they ensure corporate networks are built on a highly reliable framework.
Main services:
Business Phone Systems & Hosted Cloud Voice
Internet Services, NBN & Inbound Numbers (1300)
Data, Voice, NBN & Fibre Cabling
WiFi, Starlink, CCTV & 4G/5G Signal Boosters
Website: https://com2.com.au/
Pricing: Not publicly listed.
Best for: Businesses requiring robust physical connectivity, cabling, and unified communications platforms during major technology upgrades.
Why consider them: They provide direct access to dedicated phone system engineers and offer highly flexible deployment plans with zero upfront costs.
2. First Focus
First Focus, a leading national MSP founded in 2003, maintains a strong physical presence in Brisbane and provides an exhaustive suite of IT and managed security services for businesses with 20 to 200 staff. Following a trajectory of sustained growth and global expansion, they manage the entire technology lifecycle for their clients, ranging from 24/7 service desk support and cloud migrations to advanced AI consulting and software development.
This provider is highly suited for expanding corporate teams that require enterprise-grade, ITIL-aligned processes alongside rigorous cybersecurity frameworks matching the ACSC Essential Eight and NIST standards. Their service desk model proactively rotates technicians into customer-facing roles to ensure a deep understanding of unique end-user environments, ultimately resulting in faster, more accurate problem resolution.
Main services:
Managed IT Services & 24/7 IT Service Desk
Cybersecurity Risk Assessment & Managed Security
Cloud Migration & Backup/Disaster Recovery
AI Consulting & Digital Transformation
Website: https://www.firstfocus.com.au/
Pricing: Not publicly listed.
Best for: Growing mid-market organisations seeking a structured, highly awarded national MSP with deep capabilities in AI and compliance.
Why consider them: They deliver an all-in-one technology partnership supported by over 300 professionals and feature highly reliable "Same Day SLAs".
3. Connected Platforms
Situated in Fortitude Valley, Connected Platforms serves as a dedicated remote IT partner for medium to large businesses focused on reducing long-term operational downtime. The firm’s service architecture is built entirely upon continuous remote monitoring and proactive system management, deliberately engineered to resolve vulnerabilities and software degradation before they trigger critical system failures.
Connected Platforms is particularly well-suited for organisations looking to outsource their IT department entirely to achieve cost reductions without sacrificing the responsiveness typically associated with an in-house team. By acting as a seamless extension of the client's operations and architecting comprehensive business continuity solutions, they ensure corporate leadership can remain focused on core business objectives rather than technical troubleshooting.
Main services:
Remote IT Support & Managed Services
Preventative Maintenance & System Monitoring
Business Continuity & Disaster Recovery Solutions
Cloud Business Solutions & Security
Website: https://connectedplatforms.com.au/
Pricing: Not publicly listed.
Best for: Medium to large enterprises requiring highly proactive, remote-first IT management focused heavily on preventative maintenance.
Why consider them: Their monitoring systems are specifically designed to identify and remedy potential technical issues before they cause costly operational downtime.
4. Computer One
Operating from the Brisbane CBD, Computer One delivers enterprise-grade IT services, multi-layered cybersecurity, and strategic consulting engineered exclusively for mid-sized Australian businesses comprising 50 to 1,000 personnel. Their highly sophisticated managed services framework offers 24/7 proactive monitoring, full infrastructure management across on-premise and hybrid-cloud environments, and comprehensive hardware lifecycle procurement.
Computer One is exceptionally well-positioned to support complex industries, including mining, healthcare, civil engineering, and professional services operating in highly regulated environments. Beyond standard helpdesk operations—which boast rapid response times within 60 seconds—they provide profound strategic advisory through Virtual CIO services, Enterprise Architecture consulting, and rigorous ISO 27001 certification guidance.
Main services:
Managed IT Services & Infrastructure Management
IT Consulting, Advisory & Virtual CIO
Cybersecurity, SOC, and ISO 27001 / Essential Eight Consulting
Cloud Services & Custom Software Development
Website: https://computerone.com.au/
Pricing: Not publicly listed.
Best for: Mid-to-large enterprises (50-1,000 staff) operating in complex or regulated sectors requiring rigorous security compliance and strategic IT governance.
Why consider them: They guarantee extremely rapid service desk response times and provide deep, specialised expertise in cybersecurity compliance through an integrated Security Operations Centre.
5. Smile IT
Based in Tingalpa, Smile IT has established a strong reputation since 2007 for delivering comprehensive, value-driven managed technology solutions across Brisbane and regional Queensland. The firm possesses significant technical expertise in supporting demanding industrial sectors, actively powering remote work environments and mine sites with fast, reliable network deployments and enterprise-grade telecommunications integrations.
Smile IT is an optimal partner for organisations pursuing aggressive digital transformation while requiring strictly governed operational frameworks. Their service delivery is underpinned by stringent international standards, holding certifications in information security (ISO 27001), quality control, and project management. Their managed service plans feature fixed-fee contracts and advanced cybersecurity threat detection, ensuring transparent costs alongside minimal business disruption.
Main services:
Managed IT Services & 24/7 Support
Business Telecoms & Remote Communications
Cybersecurity Detection & Defense
AI Consulting & IT Management
Website: https://www.smileit.com.au/
Pricing: Not publicly listed.
Best for: Businesses in industrial, mining, or transport sectors seeking robust remote communications alongside ISO-certified managed IT support.
Why consider them: They maintain formal ISO 27001 certification and offer highly specialised expertise in delivering seamless connectivity to complex, remote operational environments.
6. TechPath
TechPath operates as a full-service IT provider in Brisbane, meticulously focused on streamlining operations for small to medium businesses possessing between 15 and 150 users. Their managed service methodology is highly structured, providing an outsourced IT department that assumes total responsibility for hardware, software, phone systems, printers, and network security for a predictable monthly fee.
Organisations seeking commercial transparency and structured onboarding will find TechPath's model highly attractive. They distinguish themselves through the implementation of a rigorous Microsoft 365 security baseline across all clients, ensuring a standardised, repeatable security protocol that heavily mitigates risk. With a defined 30/60/90 day onboarding plan and a commitment to zero lock-in contracts, TechPath aligns technology securely with immediate business goals.
Main services:
Managed IT Services & Help Desk
Network Security & Microsoft 365 Management
Backups & Disaster Recovery
Hardware, Software & Phone System Management
Website: https://www.techpath.com.au/
Pricing: Plans start from $80 per user, per month.
Best for: Small to medium businesses demanding highly predictable pricing, structured security baselines, and transparent commercial terms.
Why consider them: They offer highly transparent, per-user pricing with no lock-in contracts and deploy a strictly defined Microsoft 365 security baseline for all managed clients.
7. eStorm Australia
Headquartered in Stones Corner, eStorm Australia has delivered strategic IT support and managed services for over two decades, positioning scalable technology as a direct catalyst for reducing costs and increasing corporate efficiency. Their managed IT inclusions are highly comprehensive, offering unlimited support tickets, rapid response times within the hour, and both remote and face-to-face onsite technical support options for Brisbane clients.
A significant technical differentiator for eStorm is their dual status as a Certified Microsoft Gold Partner and a Certified Apple Solutions Expert (and Authorised Apple Reseller). This dual-certification makes them an exceptionally valuable partner for educational institutions, creative agencies, and modern corporate environments operating blended Windows and macOS ecosystems, ensuring full platform interoperability.
Main services:
Managed IT Services & Unlimited Support
Continuous Security & Threat Monitoring
Cloud Consulting, Sourcing & Integration
Apple Solutions & Microsoft 365 Support
Website: https://www.estorm.com.au/
Pricing: Not publicly listed.
Best for: Educational institutions, creative agencies, or corporate environments operating mixed Microsoft and Apple technology ecosystems.
Why consider them: They hold the rare distinction of being both a Microsoft Gold Partner and a Certified Apple Solutions Expert, backed by guaranteed response times within one hour.
8. REDD
REDD is a prominent Brisbane-based technology provider that engineers innovative systems to foster collaboration and eliminate technological friction for Australian brands. Backed by the global resources of the Lyra Technology Group, their service portfolio extends far beyond traditional helpdesk support to include a "Special Ops" division. This specialised team possesses deep experience in DevOps, automation, and the Microsoft Power Platform, allowing them to resolve highly complex technical and architectural challenges.
Recognising that changing vendors is a major barrier for businesses, REDD offers a unique, risk-free Transition Guarantee, utilising resilient vaulting processes to securely migrate critical data from incumbent providers with zero downtime. Their cybersecurity posture features a fully managed cyber awareness program that integrates phishing simulations and micro-learning to actively cultivate a security-first workforce culture.
Main services:
Co-Managed Technology Services & 24/7 Help Desk
Managed Risk & Vulnerability Scanning
Managed Security Awareness & Phishing Simulations
DevOps, Automation & Microsoft Power Platform (Special Ops)
Website: https://redd.com.au/
Pricing: Not publicly listed.
Best for: Forward-thinking organisations seeking advanced automation, robust security awareness training, and a completely risk-free transition from their current IT provider.
Why consider them: They provide a formally structured transition guarantee to alleviate the stress of changing IT vendors and employ a highly specialised DevOps team for complex technical builds.
9. Truis
Operating from Seventeen Mile Rocks, Truis brings over 40 years of profound industry experience to the Queensland IT landscape. Rather than offering rigid service tiers, they provide highly flexible and tailored IT solutions designed precisely around specific business outcomes. Their expansive technical capabilities cover End-User Computing services, continuous server management (including complex IBM Power environments), and state-of-the-art Managed Networking frameworks powered by Cisco.
Truis is an excellent strategic fit for large or scaling businesses seeking modular support agreements. They possess the capability to act as a fully outsourced IT department or integrate seamlessly alongside an existing internal IT team to handle workload overflows and after-hours maintenance. As an ISO 27001 and ISO 9001 accredited provider, they also operate a dedicated Security Operations Center (SOC) and provide automated Backup as a Service (BaaS).
Main services:
IT Support & Help Desk (24/7 or 9/5 options)
Server, Cloud & Hyperconverged Infrastructure Management
Backup as a Service (BaaS) & Managed Networking
Security Operations Center (SOC) as a Service
Website: https://truis.com.au/
Pricing: Support starts at $40 per device.
Best for: Established enterprises seeking highly flexible, modular IT support agreements backed by decades of institutional experience and ISO accreditation.
Why consider them: They offer highly customisable support agreements starting at accessible per-device rates, backed by over 40 years of operation and deep expertise in enterprise infrastructure.
10. Mercury IT
Since 2004, Mercury IT has delivered customer-focused information technology solutions across the eastern seaboard, maintaining a strong operational footprint in the Brisbane and Gold Coast regions. The firm’s technical methodology is anchored by a stringent security-first mindset, fully validated by their comprehensive ISO 27001 certification. Operating from a dedicated Service Desk, their engineering team conducts real-time device monitoring, patch management, and proactive health checks to ensure continuous environmental stability.
Mercury IT distinguishes itself through its brand-agnostic approach, ensuring that all technology recommendations are dictated strictly by the client's strategic requirements rather than vendor sales quotas. They are highly suited to compliance-driven sectors—such as legal, accounting, and professional services—that require unassailable data governance. Furthermore, they offer exceptional commercial flexibility, providing scalable contracts that include trial periods and options for no-lock-in agreements.
Main services:
Managed IT Services & Unlimited Service Desk Support
Cybersecurity Consulting & ISO 27001 Compliance
IT Project Management & Strategy Planning
Cloud Services & System Maintenance
Website: https://mercuryit.com.au/
Pricing: Not publicly listed.
Best for: Compliance-focused professional services firms requiring robust, ISO 27001-certified IT management with highly flexible contract terms.
Why consider them: They combine enterprise-grade, ISO-certified security protocols with highly flexible commercial terms, including the availability of no-lock-in contracts and initial service trial periods.
